Terms and Conditions - Agreement between You ( The Customer ) and LCL. INC.

- Please read the following information carefully.  This constitutes an Agreement between You ( the "Customer") and
 LCL. INC.

- There is no refund for failing to take your tour/activity or if you cancel within 24 hours of the tour/activity time.  We charge 100% of total price for cancellations made within 24 hours of the tour/activity date and "no-shows" on the day of the tour/activity.

- On most tours and activities, cancellations more that 24 hours before the tour/activity date are subject to a $25 per ticket, non-negotiable, non-refundable processing fee.  This means that on these designated tours/activities, you can receive a refund for the price you paid less $25 per ticket if you cancel a tour/activity in writing more than 24 hours before the tour/activity is scheduled to begin.  All cancellations must be received in written for via mail or fax.  There are some exceptions;  varying cancellation  policies will  be noted on the web site on tours/activities where a different policy applies.  Some tours/activities have no refunds.  In other cases, cancellations must be received 72 hours or more in advance of the tour/activity to qualify for any form or refund.  Some tours/activities have a cancellation fee greater that $25.

-  SERVICES PROVIDED:   LCL. Inc. provides a booking service, and Customer agrees that LCL Inc. has earned the full purchase price collected for processing orders whether or not Customer redeems the tickets or uses the tour/activity services requested.       LCL Inc. provides booking services and delivers E- tickets by the INTERNET, and Customer accepts that this is the services rendered by LCL Inc. does not sell merchandise; LCL Inc. provides booking services.

- CANCELLATIONS:  Please call 800-251-1864 to speak to one of our representatives about cancellations and changes. Please  call between 8:00 AM and 5:00 PM Central time.  

- Please fax cancellations to 615-883-6710, or mail them to MusicCityTours.com c/o Gray Line Tours, 2416 Music Valley Drive, Suite 102, Nashville, TN 37214.  Be sure to include the following:  the full name under which the reservation was made, your email address, indicate whether you booked the tour/activity on line or by telephone, the date of your tour/activity, the name of the tour/activity that was booked, the date of the credit card transaction (the date you placed your tour/activity order with us), the amount of the transaction, a telephone number where you can be reached if necessary, and a brief explanation of the reason for the credit/cancellation request. (We need to know exactly why you are requesting a credit, so please provide all the detail needed for us to make an evaluation of the request.)

- Cancellations must be full order cancellations. Partial cancellations cannot be accepted. Fees apply.

- All cancellations must be made with us, not directly with individual suppliers.

- Cancellations require immediate return of all E-Tickets that have been sent to you. Your order will not be considered cancelled until after we receive your E-Tickets. PLEASE: For your own protection, send the E-Tickets to us via return receipt signature required.

- LCL, Inc. is not responsible for any other travel arrangements affected due to cancellations, whether by the Customer or by 
LCL, Inc.

- PAYMENT AND PRICING:     All transactions are conducted in U.S. Dollars.

- All tours/activities/tickets must be pre-paid at the time of booking by credit card.

- If we are unable to obtain authorization with the credit card submitted, Customer will be notified by the system.

- All prices and availability will be confirmed to Customer by 30 days prior to the tour/activity or within 72 hours (if the tour/activity is to be held in less than 30 days). Any unforeseen changes in price or availability will be advised in Customer’s confirmation and 
E-Ticket.


- Applicable taxes are included in the quoted prices, unless the online brochure page for the tour/activity states otherwise.

- If paying for your tour/activity with a credit card, Customer is hereby stating that Customer is the authorized cardholder or that Customer has been authorized by the cardholder to use the credit card. In the event the credit card on the Order Form is dishonored, rejected, or later contested for any reason, Customer agrees to pay the amount indicated on the order form to 
LCL, Inc. 


- RECONFIRMATION:     Customer may be asked to reconfirm the tour/activity 24 to 48 hours prior to the tour/activity by calling the telephone number provided on the E-Ticket. Please read the E-Ticket carefully to see if you are supposed to call the tour/activity operator to reconfirm the tour/activity. If Customer is suppose to reconfirm, please call the phone number for the tour/activity operator, the  purpose of the call is to confirm the departure time and hotel pick-up (if applicable). When you call to reconfirm (if your tour/activity includes a hotel pick-up), be sure to check the time and find out which entrance at your hotel will be used for the pick-up.

- PICK-UP TIME, DEPARTURE TIME & LOCATION:     It is the Customer’s responsibility to ensure that everyone in the Customer’s party is in the correct pick up location at the correct time. (We recommend that you be ready 10 minutes before pick-up time. Customer’s E-ticket will provide the information you need regarding the pick-up time and location or departure point.

- Please read the Tour / Activity Reservation Receipt and the E-Ticket clearly to ensure you have entered the correct date you wish to conduct the tour/activity. There may be no changes or refunds, so it is the Customer’s responsibility to ensure that the correct date and time are shown.

- FEE FOR CHANGING DATES AND/OR TIME:     $20 per reservation. This fee applies only to existing orders that Customer wishes to make date and/or time changes to. This does not apply to tours/activities where the web page indicates there are no changes allowed.

- EMAIL:     Our system sends email automatically to one and only one email address, so be sure the email address you list in the email box on the order form is the address where you can receive email needed for this tour. Do not add other email addresses to the comments section, as our system cannot send there.



- GENERAL INFORMATION & POLICIES:     The term Customer in these Terms and this Agreement refers to the person who placed the order with LCL, Inc. and the person whose credit card was used to make the purchase.

- The term tour/activity is used herein to refer to tours, tickets, transportation, performances, or activities that we sell.

- Duration of tour/activity hours is approximate.

- Tours/activities may include some element of risk. We assume no liability for injuries.

- No smoking in tour/activity vehicles. 

- Tour guide gratuity is at the Customer’s discretion and is not included.

- We reserve the right to alter, modify, or cancel a tour/activity due to traffic, bad weather, unsafe conditions or at the request of governmental, park, and state agencies.

- We reserve the right to cancel or change tour/activity content and prices without prior notice.

- Tour/activity routes and content are subject to change without notice; tours may not be driven in the order as described in the tour/activity descriptions. From time to time, some of the sights may not be available or seen.

- Only those items stated on the web site brochure page are included in the tour/activity.

- Only those items stated on the web site brochure page as included in the price are included; any other items are additional. Meals, for example, are not included unless the brochure specifically states that the cost of the meal is included in the price.

- We are not responsible for delays or service interruption due to mechanical failure, accidents, traffic congestion, acts of God, or other circumstances beyond our control.

- We are not responsible for lost or stolen articles left on board any form of transportation used on the tour/activity.

- Tickets shall be null and void and of no value unless utilized by the customer on the date and time on the tickets.

- Lodging, show, attraction, and other reservations are subject to availability.

- For shows and events with seat assignments, all seat assignments are "best available general admission seats at time reservation is made." We will forward any special request to the reservation department but absolutely no guarantees are made regarding actual seat assignments. It is impossible for us or any other vendor to guarantee specific seats.

- In the event that a specific show or attraction is not available during your dates, we will contact you with alternative options. It is important to provide detailed contact information when you place your order so we may reach you with your alternative options.


- The information, products, and services published on this web site may include inaccuracies or typographical errors. In the event that Customer makes a booking on the web site and LCL, Inc. later determines the product was inaccurately priced or inaccurately described, LCL, Inc. shall have no obligation whatsoever to honor the booking and the booking may be declared null and void. LCL, Inc. shall refund any payment made by Customer. LCL, Inc. may, solely at its discretion, offer Customer the product at the correct price or as correctly described.

- Special requests, such as smoking or non-smoking rooms and room types, cannot be guaranteed.

- Any claim for a canceled tour/performance/event/activity shall be limited to refund of ticket price and service charge paid by the ticket holder. Such claim must be filed within 60 days after the tour/performance/event/activity was to have occurred.

- To the extent permitted by law, the management reserves the right to revoke the rights granted herein and refund the purchase price of the ticket.

- LCL, Inc. shall not be responsible for any breach of this agreement caused in part or in whole for any reason outside the reasonable control of LCL, Inc. Customer agrees that at all times this agreement and Customer’s purchase and use of services, tours, lodging, or attractions shall be subject to all applicable laws, treaties and border agreements. Customer agrees that Customer shall be responsible for complying with all such laws pertaining to Customer’s travel and the use of services, lodging or attractions through the LCL, Inc. web site.

- LCL, Inc. accepts advertising, provides Internet services for non-related entities, and provides Information for parties interested in vacation travel. The acceptance of advertising, the provision of Internet services, and providing information IS NOT AN ENDORSEMENT of those entities to which such is provided. We take no responsibility for any errors in information on this site. Use the information provided on this site at your own risk and liability and please always use common sense when completing any transactions, online or otherwise. Written permission is required to copy or publish any part of this site.

- All trademarks are the property of their respective owners. All photo copyrights are the property of their respective owners.

- We are not connected with or sponsored by any of the venues, teams, performers, events, or organizations unless we expressly indicate that we are an official partner.

- Images on our website are for factual depiction only. We may have no affiliation with persons or organizations where images appear.

- Customer agrees that LCL, INC. has earned the full purchase price collected for processing ticket orders whether or not Customer redeems the tickets.

LIABILITY DISCLAIMER:

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEB SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. IN PARTICULAR, LCL, INC AND ITS AFFILIATES DO NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM LIABILITY FOR INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE TOURS, ACTIVITIES, HOTEL, AIR, CRUISE, CAR, AND OTHER TRAVEL PRODUCTS DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, PHOTOGRAPHS, LIST OF AMENITIES, GENERAL PRODUCT DESCRIPTIONS, ETC.), MUCH OF WHICH INFORMATION IS PROVIDED BY THE RESPECTIVE SUPPLIERS. HOTEL RATINGS DISPLAYED ON THIS WEBSITE ARE INTENDED AS ONLY GENERAL GUIDELINES, AND ALCATRAZ MEDIA, INC AND ITS AFFILIATES DO NOT GUARANTEE THE ACCURACY OF THE RATINGS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. ALCATRAZ MEDIA, INC, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES ON THIS WEB SITE AT ANY TIME.

LCL, INC., ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THIS WEB SITE FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING FOR SALE OF ANY PRODUCTS OR SERVICES ON THIS WEB SITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY LCL, INC OR ITS AFFILIATES.. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. LCL  INC, ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

THE SUPPLIERS, CARRIERS, HOTELS, AND OTHER SUPPLIERS PROVIDING TRAVEL OR OTHER SERVICES FOR LCL, INC ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF LCL INC OR ITS AFFILIATES. LCL, INC AND ITS AFFILIATES ARE NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES, OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. LCL, INC. AND ITS AFFILIATES HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE, OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND THEY HAVE NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.

IN NO EVENT SHALL LCL, INC., ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, THE USE OF THIS WEB SITE OR WITH THE DELAY OR INABILITY TO USE THIS WEB SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEB SITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEB SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF LCL, INC., ITS AFFILIATES, AND/OR THEIR RESPECTIVE SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

- INDEMNIFICATION:     Customer agrees to indemnify and hold harmless LCL, Inc., its affiliate companies, its officers, directors, agents, and employees against any costs, fines, claims, damages, charges, or fees (including reasonable attorney’s fees) arising by reason of this transaction.

- CUSTOMER AGREES TO USE OF ELECTRONIC RECORDS:     By ordering through our web-site, Customer agrees to LCL, Inc.’s use of electronic records to evidence this agreement. Customer understands that Customer has the right to not consent to the use of electronic records by canceling this transaction. In such event, this will be null and void. Customer consent applies only to this transaction. Customer hereby waives any objection Customer may have to LCL, Inc.’s use of electronic records in court should it be necessary for LCL, Inc. to enforce the terms of this agreement.

- ENTIRE AGREEMENT:     This agreement constitutes the entire understanding of the parties with regard to Customer’s purchase. All prior representations, oral or written, and all prior agreements, oral or written, are no longer valid; this Agreement represents the understanding between the Customer and LCL, Inc. This agreement or any portion hereof shall not be construed against the drafting party by reason of that party having drafted the agreement or portion hereof.

- VALIDITY OF TERMS:     If any provision, paragraph, or subparagraph of this agreement is adjudged by any court of law to be void or unenforceable, in whole or in part, the rest of the agreement shall remain in effect. The parties agree that in such event, then the invalid or unenforceable provision will be replaced with a provision or provisions having the same economic effect.

- BINDING AGREEMENT:     This agreement shall be binding on, and shall inure to the benefit of, the parties to it and their respective heirs, legal representatives, successors and assigns. In all matters contained in this agreement, time is of the essence.